Busy day was busy! I didn’t even get to look at Twitter once, that’s the mark of a busy day for a twitter addict like me.
One of the Library Assistants that I line manage returned to work today after a years maternity leave, hurrah! D is a lovely lady and an important part of the team, so it’s great to have her back even if she has reduced her hours (entirely understandable with a one year old who isn’t exactly happy about mum disappearing for hours at a time!) So when I got in at 9am I spent some time catching up with her while we shelf tidied; which is something that all Library staff do for half an hour every morning unless they’re on a desk; it keeps the shelves in order and looking tidy and also helps us find lost and hidden items.
After that, we shut ourselves in a meeting room so that I could deliver some intensive Aleph training*; when D was last here we still had our old LMS so Aleph is completely new to her. I used existing training materials as a guide but quite frankly, she’s probably going to remember very little of it and she’ll get more knowledge out of actually being on the desk! I went through the fundamentals with her then pointed her to the training site and emphasised that I was always happy to be interrupted if there was something she didn’t understand.
By that point it was 12 and therefore lunchtime, after that I passed D on to other staff for more training, while I caught up on my emails. About 15 more Bank Holiday volunteers, all of whom got a standard “thank you for volunteering, I’ll be in touch with your hours in the near future” reply. A couple of emails from another of my Library Assistants about an Aleph procedurate which may not be working for us, which I had to flag to look at later this week. Details of the Sharepoint 2010 training that I have to go on in a fortnight. And also the news from the System team that I’ve been waiting for regarding my invoicing project; an important development has finally happened and I have a fair bit of work before the next step takes place.
I was supervising from 1 – 5:30pm so I made my way to the Sortation room to find a hive of activity, but thankfully my luck was in and it was actually a really quiet afternoon with very little to bother me. The highlights were:
- Fixing the returns unit. Twice.**
- Unjamming and cleaning the ID card printer in an attempt to get it limping along for the final two weeks that we need it, which worked***
- Helping a student who had been mugged and had no ID
- Reporting a problem with the ladies loos to the FM Desk
- More impromptu Aleph training, including the unwelcome discovery that someone had actually issued a reference only book to a student at the Helpdesk. After hopping with rage for 5 minutes, I sent a (possibly quite sarcastic) email to all staff asking them to please not override any messages unless they were completely sure that they understood what they meant…
- Speculating with a Student Assistant about changing the text on their uniform T Shirts from Library Staff to Library Fairy. What? It’s work related!
Such a quiet afternoon had to be taken advantage of, so I steamed ahead with my invoicing work which was incredibly finicky and really rather boring so I won’t give you too many details. Suffice to say that copying and pasting the details of all items that are about to be invoiced from a 260 page long Word document into an Excel document so that it can be sorted by classmark and therefore shelfchecked is a tragic waste of anyone’s time and I really hope that the Systems team can come up with a better option for me! This and other related tasks took up the majority of the afternoon, but thankfully by 5:15 I had achieved all the sorting, uploading, emailing and delegating that I needed to do, so I sat in a daze until the evening supervisor came to release me.
And thus Wednesday was defeated.
*and have a good gossip, natch.
**the bloody thing was being really stroppy, but thankfully I have a magic knack of fixing it. It literally involves pushing the door down, up, then halfway down then resetting the machine. This makes it work. I do not understand why.
***this annoyed me; I have spent the last two years trying to avoid learning how to clean the ID card printer as it scares me because it’s expensive and temperamental and I would much prefer that other people did it. Sadly I answered the phone at the wrong person and the person on the other end insisted on walking me through it, wah!